EPISODES
EPISODES
![](https://cxinsider.com/wp-content/uploads/2024/09/Thumbnail.png)
![](https://cxinsider.com/wp-content/uploads/2023/02/Screenshot-2024-08-02-090220.png)
![](https://cxinsider.com/wp-content/uploads/2024/08/thumbnail-112-scaled.jpg)
Sentiment Analysis & Debunking AI Myths in Sales, with Joel Passen
June 14, 2024
Episode 112
![](https://cxinsider.com/wp-content/uploads/2024/06/111-Thumbnail-RP-BLOG.jpg)
Trust Building in Sales & Generative AI Evolutions, with Rebekah Panepinto
June 10, 2024
Episode 111
![Thumbnail of episode 110, featuring M Worldwide, ACF Technologies & Glory](https://cxinsider.com/wp-content/uploads/2024/06/thumbnail-110-Website-scaled.jpg)
![](https://cxinsider.com/wp-content/uploads/2024/05/THUMBNAIL-SHAM-1-scaled.jpg)
![](https://cxinsider.com/wp-content/uploads/2024/04/thumbnail-quadient-scaled.jpg)
Innovating Customer Communication in the Financial Sector, with Andrew Stevens
April 15, 2024
Episode 108
![](https://cxinsider.com/wp-content/uploads/2024/03/Thumbnail-Curaleaf-uncensored000-scaled.jpg)
Patient Experiences & Future Regulations in the Cannabis Industry, with Simon Erridge
March 26, 2024
Episode 107
![](https://cxinsider.com/wp-content/uploads/2024/03/Electromin.jpg)
EV Innovations and the Merge of Physical & Digital CX, with Chris Warwick
March 5, 2024
Episode 106
![Cormac Kelly, our episode Guest is present in the thumbnail alongside co-hosts Adam Howarth and Octavian Iotu](https://cxinsider.com/wp-content/uploads/2024/03/SurveyMonkey.jpg)
Ownership of Data & AI Evolutions in Surveys, with Cormac Kelly
February 26, 2024
Episode 105
![Thumbnail of episode, featuring co-hosts Octavian and Greg, alongside guest Shep Hyken](https://cxinsider.com/wp-content/uploads/2024/03/shep-hyken.jpg)
![](https://cxinsider.com/wp-content/uploads/2024/02/internal-thumbnail-official.jpg)
How to Deliver Large-scale Technology Projects, with Simon Ronald & Laurence Leach
February 5, 2024
Episode 103
![John Sills Episode 102](https://cxinsider.com/wp-content/uploads/2024/01/john-sills-thumbnail-official-website.jpg)
Perfecting the Human Experience in a World of AI, with John Sills
January 16, 2024
Episode 102
![](https://cxinsider.com/wp-content/uploads/2023/12/andrew-carothers-thumbnail-official-cx-website.jpg)
Age of the Customer & the Power of AI-Driven Language, with Andrew Carothers
December 12, 2023
Episode 101
![](https://cxinsider.com/wp-content/uploads/2023/11/100th-episode-thumbnail-1.jpg)
![](https://cxinsider.com/wp-content/uploads/2023/11/ty-givens-thumbnail-web.jpg)
Preparing Customer Service for the Holiday Season, with Ty Givens
November 6, 2023
Episode 99
![](https://cxinsider.com/wp-content/uploads/2023/10/andy-second-draft.jpg)
Open Banking: The Shared Branch Model of the Future – with Andy Willmot
October 24, 2023
Episode 98
![](https://cxinsider.com/wp-content/uploads/2023/10/Marc-Montagne-cx-website.jpg)
![](https://cxinsider.com/wp-content/uploads/2023/09/cxi-website-Lean-Six-Sigma.jpg)
How Lean Six Sigma Enhances the Banking Experience, with Annie Mamigonians
September 26, 2023
Episode 96
![](https://cxinsider.com/wp-content/uploads/2023/09/website-thumbnail-katie.jpg)
Why is Patient Experience Overlooked in Healthcare, with Katie Bowden
September 11, 2023
Episode 95
![Dr Clare Mutzenich](https://cxinsider.com/wp-content/uploads/2023/08/Clare-Thumbnail-2.jpg)
Why Human Behaviour is VR’s Biggest Enemy, with Dr. Clare Mutzenich
August 2, 2023
Episode 94
![Estrella Moya Triodos Thumbnail](https://cxinsider.com/wp-content/uploads/2023/07/Estrella-Thumbnail-2.jpg)
![Apple Vision Pro](https://cxinsider.com/wp-content/uploads/2023/06/AVP-Thumbnail.jpg)
![Andreas Schmelzer](https://cxinsider.com/wp-content/uploads/2023/06/Andreas-Thumbnail.jpg)
![Henriette Thumbnail](https://cxinsider.com/wp-content/uploads/2023/05/Henriette_Thumbnail_2.jpg)
![Napo Cornejo Thumbnail](https://cxinsider.com/wp-content/uploads/2023/05/Napo_Thumbnail.jpg)
![Dominik Olejko new thumbnail](https://cxinsider.com/wp-content/uploads/2023/04/CX_Insider_Dominik_Thumbnail_2.png)
![Ubong Nkanta YouTube Thumbnail](https://cxinsider.com/wp-content/uploads/2023/04/Ubong_Thumbnail2.jpg)
![Tom Darnell Thumbnail](https://cxinsider.com/wp-content/uploads/2023/03/thumb2.png)
Tom Darnell: Audio Quality, an Overlooked Piece of the CX Puzzle
March 27, 2023
Episode 86
![Ed Deason thumbnail](https://cxinsider.com/wp-content/uploads/2023/03/thumbnail-ed2.png)
![Donata Peksa thumbnail](https://cxinsider.com/wp-content/uploads/2023/02/Donata-Thumbnail.png)
![](https://cxinsider.com/wp-content/uploads/2023/02/Monika_Thumbnail.jpg)
Monika Hruba: Why Financial Literacy is the Key to Customer Retention
February 13, 2023
Episode 83
![Duncan Thomas podcast episode thumbnail](https://cxinsider.com/wp-content/uploads/2023/01/Duncan_Thumbnail.jpg)
Duncan Thomas: How Neuroscience Can Transform Customer Journeys
January 16, 2023
Episode 82
![Yasmin Borain Thumbnail](https://cxinsider.com/wp-content/uploads/2023/02/Yasmin-Thumbnail.jpg)
Yasmin Borain: Emotion Design for Blended Customer Experiences
December 5, 2022
Episode 81
![Piers Watson YouTube Thumbnail](https://cxinsider.com/wp-content/uploads/2023/04/Piers_Thumbnail.jpg)
![Andrei Calin YouTube Thumbnail](https://cxinsider.com/wp-content/uploads/2023/04/Andrei-Thumbnail.jpg)
![Lysa Hardy YouTube Thumbnail](https://cxinsider.com/wp-content/uploads/2023/04/Lysa-Thmbnail.jpg)
![Mona Ibrahim YouTube Thumbnail](https://cxinsider.com/wp-content/uploads/2023/04/Mona-Thumbnail.jpg)
![Benoit Soucaret YouTube Thumbnail](https://cxinsider.com/wp-content/uploads/2023/04/Benoit-Thumbnail.jpg)
![Jorge and Javier YouTube Thumbnail](https://cxinsider.com/wp-content/uploads/2023/04/JJ-thumb.jpg)
![Sham Aziz YouTube Thumbnail](https://cxinsider.com/wp-content/uploads/2023/04/Sham-Thumbnail.jpg)
![Mats Bredborg YouTube Thumbnail](https://cxinsider.com/wp-content/uploads/2023/04/Mats-Thumbnail.jpg)
![Harry Ashbridge YouTube Thumbnail](https://cxinsider.com/wp-content/uploads/2023/04/Harry-Thumbnail.jpg)
![](https://cxinsider.com/wp-content/uploads/2024/09/Thumbnail.png)
![](https://cxinsider.com/wp-content/uploads/2023/02/Screenshot-2024-08-02-090220.png)
The Rebirth of Bury Football Club
Episode 114
![](https://cxinsider.com/wp-content/uploads/2024/08/thumbnail-112-scaled.jpg)
![](https://cxinsider.com/wp-content/uploads/2024/06/111-Thumbnail-RP-BLOG.jpg)
![Thumbnail of episode 110, featuring M Worldwide, ACF Technologies & Glory](https://cxinsider.com/wp-content/uploads/2024/06/thumbnail-110-Website-scaled.jpg)
![](https://cxinsider.com/wp-content/uploads/2024/05/THUMBNAIL-SHAM-1-scaled.jpg)
![](https://cxinsider.com/wp-content/uploads/2024/04/thumbnail-quadient-scaled.jpg)
![](https://cxinsider.com/wp-content/uploads/2024/03/Thumbnail-Curaleaf-uncensored000-scaled.jpg)
![](https://cxinsider.com/wp-content/uploads/2024/03/Electromin.jpg)
![Cormac Kelly, our episode Guest is present in the thumbnail alongside co-hosts Adam Howarth and Octavian Iotu](https://cxinsider.com/wp-content/uploads/2024/03/SurveyMonkey.jpg)
![Thumbnail of episode, featuring co-hosts Octavian and Greg, alongside guest Shep Hyken](https://cxinsider.com/wp-content/uploads/2024/03/shep-hyken.jpg)
Crafting Moments of CX Magic, with Shep Hyken
Episode 104
![](https://cxinsider.com/wp-content/uploads/2024/02/internal-thumbnail-official.jpg)
![John Sills Episode 102](https://cxinsider.com/wp-content/uploads/2024/01/john-sills-thumbnail-official-website.jpg)
![](https://cxinsider.com/wp-content/uploads/2023/12/andrew-carothers-thumbnail-official-cx-website.jpg)
![](https://cxinsider.com/wp-content/uploads/2023/11/100th-episode-thumbnail-1.jpg)
100th Episode Special: The Best Moments
Episode 100
![](https://cxinsider.com/wp-content/uploads/2023/11/ty-givens-thumbnail-web.jpg)
![](https://cxinsider.com/wp-content/uploads/2023/10/andy-second-draft.jpg)
![](https://cxinsider.com/wp-content/uploads/2023/10/Marc-Montagne-cx-website.jpg)
![](https://cxinsider.com/wp-content/uploads/2023/09/cxi-website-Lean-Six-Sigma.jpg)
![](https://cxinsider.com/wp-content/uploads/2023/09/website-thumbnail-katie.jpg)
![Dr Clare Mutzenich](https://cxinsider.com/wp-content/uploads/2023/08/Clare-Thumbnail-2.jpg)
![Estrella Moya Triodos Thumbnail](https://cxinsider.com/wp-content/uploads/2023/07/Estrella-Thumbnail-2.jpg)
![Apple Vision Pro](https://cxinsider.com/wp-content/uploads/2023/06/AVP-Thumbnail.jpg)
![Andreas Schmelzer](https://cxinsider.com/wp-content/uploads/2023/06/Andreas-Thumbnail.jpg)
![Henriette Thumbnail](https://cxinsider.com/wp-content/uploads/2023/05/Henriette_Thumbnail_2.jpg)
![Napo Cornejo Thumbnail](https://cxinsider.com/wp-content/uploads/2023/05/Napo_Thumbnail.jpg)
![Dominik Olejko new thumbnail](https://cxinsider.com/wp-content/uploads/2023/04/CX_Insider_Dominik_Thumbnail_2.png)
![Ubong Nkanta YouTube Thumbnail](https://cxinsider.com/wp-content/uploads/2023/04/Ubong_Thumbnail2.jpg)
![Tom Darnell Thumbnail](https://cxinsider.com/wp-content/uploads/2023/03/thumb2.png)
![Ed Deason thumbnail](https://cxinsider.com/wp-content/uploads/2023/03/thumbnail-ed2.png)
Ed Deason: The Reality Behind Brand Loyalty
Episode 85
![Donata Peksa thumbnail](https://cxinsider.com/wp-content/uploads/2023/02/Donata-Thumbnail.png)
![](https://cxinsider.com/wp-content/uploads/2023/02/Monika_Thumbnail.jpg)
![Duncan Thomas podcast episode thumbnail](https://cxinsider.com/wp-content/uploads/2023/01/Duncan_Thumbnail.jpg)
![Yasmin Borain Thumbnail](https://cxinsider.com/wp-content/uploads/2023/02/Yasmin-Thumbnail.jpg)
![Piers Watson YouTube Thumbnail](https://cxinsider.com/wp-content/uploads/2023/04/Piers_Thumbnail.jpg)
![Andrei Calin YouTube Thumbnail](https://cxinsider.com/wp-content/uploads/2023/04/Andrei-Thumbnail.jpg)
![Lysa Hardy YouTube Thumbnail](https://cxinsider.com/wp-content/uploads/2023/04/Lysa-Thmbnail.jpg)
![Mona Ibrahim YouTube Thumbnail](https://cxinsider.com/wp-content/uploads/2023/04/Mona-Thumbnail.jpg)
![Benoit Soucaret YouTube Thumbnail](https://cxinsider.com/wp-content/uploads/2023/04/Benoit-Thumbnail.jpg)
![Jorge and Javier YouTube Thumbnail](https://cxinsider.com/wp-content/uploads/2023/04/JJ-thumb.jpg)
![Sham Aziz YouTube Thumbnail](https://cxinsider.com/wp-content/uploads/2023/04/Sham-Thumbnail.jpg)
![Mats Bredborg YouTube Thumbnail](https://cxinsider.com/wp-content/uploads/2023/04/Mats-Thumbnail.jpg)
![Harry Ashbridge YouTube Thumbnail](https://cxinsider.com/wp-content/uploads/2023/04/Harry-Thumbnail.jpg)
Harry Ashbridge: The Power of Words
Episode 70