EPISODES
EPISODES
Luxury Customer Experience at Louis Vuitton | Louis Vuitton – Maud Lagarde
February 16, 2026
Episode 134
Turning Customer Insights into Action | E.ON Next – Abdul Khaled
October 24, 2025
Episode 132
Proactive Customer Experience at Scale | Amazon – Zertashia Awan
June 3, 2025
Episode 131
Data Governance in Banking | Lloyds Banking Group – Janet Xinyi Guo
April 25, 2025
Episode 130
Responsible AI: Risk Management and Governance | Precisely – Keir Henderson
April 8, 2025
Episode 129
The Future of Higher Education and Student Experience | Loughborough University – Sam Grogan
February 18, 2025
Episode 127
AI Customer Experience ROI and Revenue | Cisco – Andrew Carothers
February 3, 2025
Episode 126
Microsoft Copilot, Generative AI and the Future of Work | Microsoft – Alex Karim
January 22, 2025
Episode 125
Restaurant Entrepreneurship: Lessons from Boss Pizza | Ajmal Mushtaq
January 8, 2025
Episode 124
Are Customer Surveys Dead? AI and Customer Feedback | Sharad Khandelwal
November 22, 2024
Episode 122
Optical Retail CX: Personalisation and Customer Loyalty | MAGRABi – Mohamed Elsalam
November 1, 2024
Episode 121
SME Banking and Customer Experience | Recognise Bank – Ronelle Arbib
October 22, 2024
Episode 120
Automotive UX: AI and the Connected Car | TomTom – Gianluca Brugnoli
September 19, 2024
Episode 118
Building Trust in Technology Sales and Generative AI | Rebekah Panepinto
June 10, 2024
Episode 111
Bank Branch Transformation: Brand Experience and Technology | M. Heanue and M. Shires
June 4, 2024
Episode 110
Medical Cannabis: Improving the Patient Experience | Cura Leaf – Simon Erridge
March 26, 2024
Episode 107
Electric Vehicle Retail: The Future of Automotive CX | Chris Warwick
March 5, 2024
Episode 106
Customer Surveys, AI and Data Ownership | Survey Monkey – Cormac Kelly
February 26, 2024
Episode 105
How to Deliver Large-Scale Technology Projects Successfully | ACF Technologies – Simon Ronald & Laurence Leach
February 5, 2024
Episode 103
Human-Centred Customer Experience in the Age of AI | John Sills
January 16, 2024
Episode 102
AI-Driven Language in Customer Experience | Cisco – Andrew Carothers
December 12, 2023
Episode 101
Holiday Customer Service: Managing Demand and Loyalty | Ty Givens
November 6, 2023
Episode 99
Open Banking and Shared Bank Branches | OneBanx – Andy Willmot
October 24, 2023
Episode 98
Luxury Watch Retail and Ecommerce | Vacheron Constantin – Marc Montagne
October 9, 2023
Episode 97
Lean Six Sigma in Banking: Improving Customer Journeys | Annie Mamigonians
September 26, 2023
Episode 96
VR Psychology: How Human Behaviour Shapes Virtual Reality | Dr. Clare Mutzenich
August 2, 2023
Episode 94
Sustainable Banking: Building Trust Through Purpose | Estrella Moya – Triodos Bank
July 18, 2023
Episode 93
Hyperautomation in Customer Experience | Porsche Holding – Andreas Schmelzer
June 5, 2023
Episode 91
Quantum Computing and the Future of Customer Experience | Napo Cornejo
May 9, 2023
Episode 89
ChatGPT in Retail: AI and Personalisation | H&M’s Dominik Olejko
April 24, 2023
Episode 88
Monika Hruba: Why Financial Literacy is the Key to Customer Retention
February 13, 2023
Episode 83
Yasmin Borain: Emotion Design for Blended Customer Experiences
December 5, 2022
Episode 81
The CX Insider Christmas Special
Episode 123
The Rebirth of Bury Football Club
Episode 114
CX Magic: Customer Service Lessons | Shep Hyken
Episode 104
100th Episode Special: The Best Moments
Episode 100