EPISODES
EPISODES
Innovating Customer Communication in the Financial Sector, with Andrew Stevens
April 15, 2024
Episode 108
Patient Experiences & Future Regulations in the Cannabis Industry, with Simon Erridge
March 26, 2024
Episode 107
EV Innovations and the Merge of Physical & Digital CX, with Chris Warwick
March 5, 2024
Episode 106
Ownership of Data & AI Evolutions in Surveys, with Cormac Kelly
February 26, 2024
Episode 105
How to Deliver Large-scale Technology Projects, with Simon Ronald & Laurence Leach
February 5, 2024
Episode 103
Perfecting the Human Experience in a World of AI, with John Sills
January 16, 2024
Episode 102
Age of the Customer & the Power of AI-Driven Language, with Andrew Carothers
December 12, 2023
Episode 101
Preparing Customer Service for the Holiday Season, with Ty Givens
November 6, 2023
Episode 99
Open Banking: The Shared Branch Model of the Future – with Andy Willmot
October 24, 2023
Episode 98
How Lean Six Sigma Enhances the Banking Experience, with Annie Mamigonians
September 26, 2023
Episode 96
Why is Patient Experience Overlooked in Healthcare, with Katie Bowden
September 11, 2023
Episode 95
Why Human Behaviour is VR’s Biggest Enemy, with Dr. Clare Mutzenich
August 2, 2023
Episode 94
Tom Darnell: Audio Quality, an Overlooked Piece of the CX Puzzle
March 27, 2023
Episode 86
Monika Hruba: Why Financial Literacy is the Key to Customer Retention
February 13, 2023
Episode 83
Duncan Thomas: How Neuroscience Can Transform Customer Journeys
January 16, 2023
Episode 82
Yasmin Borain: Emotion Design for Blended Customer Experiences
December 5, 2022
Episode 81
Crafting Moments of CX Magic, with Shep Hyken
Episode 104
100th Episode Special: The Best Moments
Episode 100
Ed Deason: The Reality Behind Brand Loyalty
Episode 85
Harry Ashbridge: The Power of Words
Episode 70