Less corporate.
More fun.
Conversations with the people shaping customer experience — from global brands, challengers and the ideas changing how customers think, feel and buy.
A serious CX audience.
Not a serious tone.
Seven years of conversations, sharp opinions and practical ideas from people working at the sharp end of customer experience.
Featured guests from leading brands.
CX Insider has hosted voices from some of the world’s most recognised retail, banking, technology, automotive and luxury brands.
Business content
you’ll actually
want to watch.
CX Insider was built to make expert customer experience conversations more useful, more human and more watchable. We bring together practitioners and leaders across banking, retail, automotive, technology and beyond — then get past the polished corporate answers.
Meet
your host.
Big questions. Real conversations. Less corporate fluff.
Daniel brings the people, perspectives and honest conversations shaping customer experience into the spotlight. Curious by nature, always up for a great story and never one for the standard corporate script.
More than an episode.
Build a campaign.
Put your spokesperson and ideas in front of a senior CX audience with a co-created campaign spanning the podcast, social content, articles, paid reach and retargetable audiences.
Designed for marketing teams that want credible thought leadership content with a real distribution plan behind it.
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