FAQs.

CX Insider is a customer experience (CX) podcast and content platform launched in 2019. We share candid conversations with leaders working in banking, retail, technology, automotive and other sectors, with a simple approach: less corporate, more fun. Explore recent podcast episodes and our story.

Daniel Gibbon is the manager and host of CX Insider. Before stepping in front of the microphone, Daniel spent four years working behind the scenes on the podcast, developing guest relationships and content. Read more on the Meet the Host page.

CX Insider now operates a sponsorship-led guest model. We are not currently accepting unpaid guest applications; brand representatives and thought leaders can take part through a paid, co-created podcast sponsorship campaign. Enquire about an appearance.

Our conversations explore customer experience strategy, artificial intelligence (AI), customer journey management, omnichannel service, consumer psychology, employee experience, digital transformation, leadership and career development. The aim is to make specialist ideas useful and engaging for real people.

Explore the CX Insider episodes library for the latest conversations. Full video episodes are published on YouTube, while audio episodes are distributed on listening platforms including Spotify and Apple Podcasts.

Full-episode sponsorship packages start at £5,000 for Starter, £10,000 for Professional and £15,000 for Insider. Alternative sponsorship placements start at £1,250. Bespoke campaigns are available. All prices are taken from the current CX Insider sponsorship pack; confirm your campaign scope and final quotation with our team.

A full episode sponsorship puts your spokesperson at the centre of a co-created CX Insider conversation, with professional production and promotional assets. Depending on the tier, the campaign can include full video and audio distribution, short-form video clips, quote graphics, an episode announcement, a website article, social stories and paid amplification.

Starter — £5,000: a one-week campaign with 20,000 views specified in the sponsorship pack, two short videos, one quote graphic, one episode announcement and one blog post on the CX Insider website. Discuss measurement, delivery commitments and suitability with our team before booking.

Professional — £10,000: a two-week campaign with 50,000 views specified in the sponsorship pack, five short videos, two quote graphics, one episode announcement, one blog post and three story-style posts.

Insider — £15,000: a four-week campaign with 100,000 views specified in the sponsorship pack, ten short videos, four quote graphics, one episode announcement, one blog post and three story-style posts on the launch day.

Yes. Standalone and add-on sponsorship options include a 60-second in-episode mention (£1,250), Social Spotlight (£2,500), Thought Leadership (£3,000), Episode Amplifier (£3,500) and CXI Everywhere (£4,500). These options are designed for brands seeking CX audiences without booking a full spokesperson-led episode.

Yes. Custom campaigns can combine multiple episodes, different content formats, articles, social assets and tailored distribution. Contact us to discuss the audience, business outcome and budget you have in mind.

The current CX Insider sponsorship pack offers a 10% discount for qualifying small businesses and stand-alone influencers. Contact the team to check eligibility and obtain a quote.

Use the CX Insider sponsorship enquiry form. Tell us about your brand, intended audience, preferred content and campaign goals; we can then discuss an appropriate package.

Yes. We normally begin with a 30-minute introductory or chemistry call to understand your expertise, confirm audience fit and discuss the production process. The call is not recorded as an episode.

No. We prepare an episode plan with proposed topics and questions and agree it with the guest beforehand, but the actual conversation is unscripted. Our host asks follow-up questions naturally to create more interesting, credible discussions.

Yes. CX Insider can record remotely or in person. Where practical, we also offer a professional studio setup in London; the best format depends on location, production requirements and the agreed campaign.

Allow approximately 90 minutes for a full video recording session, subject to the episode plan and setup. The initial chemistry call is typically 30 minutes. The team will confirm timings ahead of filming.

Yes. The production process includes a review stage and guest approval before publishing. Editorial planning and the review timetable are agreed as part of the campaign.

CX Insider publishes the episode and deploys the promotional content specified in your package. Depending on the tier, this can include short clips, social posts, quote graphics, story content, a website article and paid promotion. Campaign lengths range from one to four weeks for the standard full-episode packages.

CX Insider is designed for decision-makers and practitioners interested in customer experience, digital strategy and service innovation. The sponsorship pack reports that 71.8% of followers are senior, director or CXO level. Audience composition and performance figures should be confirmed against the latest media pack when planning your campaign.

ACF Technologies is the longstanding sponsor behind CX Insider and helped establish the podcast. Learn about the partnership on our ACF Technologies sponsor page.

ACF Technologies provides AI-powered customer experience software for enterprise organisations, including intelligent appointment booking, queue management, event management, virtual customer service and Neuro AI insights. Discover more through our sponsor profile or the ACF Technologies website.

ACF Technologies has supported CX Insider since its beginnings. Our aim is to produce useful, human conversations and to preserve the editorial credibility that makes the podcast worth watching. Sponsored collaborations are developed around relevant audience interests and are identified as commercial partnerships.

Yes. We welcome ideas about customer experience, leadership, technology and emerging trends. Please note that suggesting a topic does not constitute a free guest application or guarantee a featured episode. For brand-led content and appearances, use the sponsorship enquiry form.