EV Innovations and the Merge of Physical & Digital CX, with Chris Warwick
Episode 106
Ownership of Data & AI Evolutions in Surveys, with Cormac Kelly
Episode 105
Crafting Moments of CX Magic, with Shep Hyken
Episode 104
How to Deliver Large-scale Technology Projects, with Simon Ronald & Laurence Leach
Episode 103
Perfecting the Human Experience in a World of AI, with John Sills
Episode 102
Age of the Customer & the Power of AI-Driven Language, with Andrew Carothers
Episode 101
100th Episode Special: The Best Moments
Episode 100
Preparing Customer Service for the Holiday Season, with Ty Givens
Episode 99
Open Banking: The Shared Branch Model of the Future – with Andy Willmot
Episode 98
Luxury Watches and the Rise of E-Commerce, with Marc Montagne
Episode 97