Monika Hruba: Why Financial Literacy is the Key to Customer Retention
Episode 83
Duncan Thomas: How Neuroscience Can Transform Customer Journeys
Episode 82
Yasmin Borain: Emotion Design for Blended Customer Experiences
Episode 81
Piers Watson: Trust and Loyalty in a Cost-of-Living Crisis
Episode 80
Andrei Calin: Banking Biases and Customer Habits
Episode 79
Lysa Hardy: Secrets to a Sustainable Life and Brand
Episode 78
Mona Ibrahim: Driving Culture Change in Banking Through VoC
Episode 77
Benoit Soucaret: Business and the True Metaverse
Episode 76
Jorge and Javier: IoT and the Future of Banking
Episode 75
Sham Aziz: The Formula for Great Customer Service
Episode 74