Open Banking and Shared Branches: The Future of Cash Access
OneBanx CTO Andy Willmot explains how shared banking services, open banking rails and modern ATM design could preserve access to everyday banking as branch networks change.
The episode at a glance
- Cash services remain a key reason customers need physical banking access.
- Shared branch models can separate access to services from a single bank’s premises.
- Open banking innovation still requires clear consent, security and simple interfaces.
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Key insights from Andy Willmot
Why shared physical banking matters
Andy discusses the decline of traditional branches alongside customers’ continued need to deposit and withdraw cash. A shared service model attempts to preserve practical access without requiring every bank to maintain the same physical estate.
What open banking makes possible
His experience in digital architecture and open banking frames the technical opportunities for third parties to interact with banking information and payments with customer permission. The distinction between access to information and initiating a payment is important for understanding what a shared service can safely do.
An ATM should feel simple, not intimidating
Andy describes rethinking the ATM interface and using an iPad-like screen. Rather than continually adding options to legacy designs, the aim is an interaction customers can understand quickly and use with confidence.
Convenience must be matched by trust
Identity, access and cash handling have unusually high stakes. The episode explores how hardware and digital service design need to work together so innovation does not make essential banking feel less safe or less inclusive.
A practical takeaway
Audit access to cash and assisted banking in areas where branches have closed. Measure the steps required to find a location, establish identity and complete a transaction.
Connected banking appointments across 500+ branches
The ACF banking case study provides a real-world example of connecting branch services and digital appointments at enterprise scale.
Resource: customer case study
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Discover the customer experience technology behind connected service delivery.
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