Monika Hruba: Why Financial Literacy is the Key to Customer Retention
Episode 83
Yasmin Borain: Emotion Design for Blended Customer Experiences
Episode 81
Piers Watson: Trust and Loyalty in a Cost-of-Living Crisis
Episode 80
Mona Ibrahim: Driving Culture Change in Banking Through VoC
Episode 77
Benoit Soucaret: Business and the True Metaverse
Episode 76
Sham Aziz: The Formula for Great Customer Service
Episode 74
Harry Ashbridge: The Power of Words
Episode 70