100th Episode Special: The Best Moments
Episode 100
Preparing Customer Service for the Holiday Season, with Ty Givens
Episode 99
Why Human Behaviour is VR’s Biggest Enemy, with Dr. Clare Mutzenich
Episode 94
Duncan Thomas: How Neuroscience Can Transform Customer Journeys
Episode 82
Yasmin Borain: Emotion Design for Blended Customer Experiences
Episode 81
Andrei Calin: Banking Biases and Customer Habits
Episode 79