Tom Darnell: Audio Quality, an Overlooked Piece of the CX Puzzle
Episode 86
Ed Deason: The Reality Behind Brand Loyalty
Episode 85
Donata Peksa: On Diversity, Transparency and Inclusion
Episode 84
Monika Hruba: Why Financial Literacy is the Key to Customer Retention
Episode 83
Duncan Thomas: How Neuroscience Can Transform Customer Journeys
Episode 82
Yasmin Borain: Emotion Design for Blended Customer Experiences
Episode 81
Piers Watson: Trust and Loyalty in a Cost-of-Living Crisis
Episode 80
Andrei Calin: Banking Biases and Customer Habits
Episode 79
Lysa Hardy: Secrets to a Sustainable Life and Brand
Episode 78
Mona Ibrahim: Driving Culture Change in Banking Through VoC
Episode 77