Microsoft AI Architect on Copilot, Smart Glasses and the Future of Work
Microsoft AI architect Alex Karim joins CX Insider to explore how generative AI, Copilot and wearable technology are reshaping daily work. The conversation ranges from recording-capable glasses to mixed reality, data governance and whether the metaverse still has a future.
The episode at a glance
- Alex discusses AI tools supporting routine business work, such as summarising information and helping people navigate complex tasks.
- In an on-air demonstration, Alex discusses glasses that record what a wearer sees and transfer footage to a phone.
- The episode considers how earlier enthusiasm around NFTs and immersive virtual worlds has cooled, while practical mixed-reality applications continue to develop.
Be part of the customer experience conversation.
Introduce your brand to customer experience leaders through sponsored podcast episodes, video interviews and social-first content.
Enquire about CX Insider sponsorshipWatch or listen to episode 125
Watch on YouTube
Listen on Spotify
Four insights from Alex Karim
Copilot is most useful when it serves a real workflow
Alex discusses AI tools supporting routine business work, such as summarising information and helping people navigate complex tasks. The strategic challenge is choosing practical use cases instead of treating AI as an abstract innovation.
Smart glasses make ambient capture tangible
In an on-air demonstration, Alex discusses glasses that record what a wearer sees and transfer footage to a phone. The example highlights both the opportunity for frictionless content capture and the importance of clear consent.
The metaverse conversation has matured
The episode considers how earlier enthusiasm around NFTs and immersive virtual worlds has cooled, while practical mixed-reality applications continue to develop. Technology adoption depends on solving a real user problem.
Cloud and data choices shape AI readiness
Alex notes that organisations already experienced with cloud adoption may have addressed governance questions that become urgent when adding AI, including residency, transfer and access to data.
A practical takeaway
Start an AI pilot with a documented use case and a responsible owner. Define the permitted data, how results are checked and the human decisions that remain outside automation.
Q-Flow 6.4: A New Era for Customer Experience
See how a customer experience platform uses connected workflows and integrations as a practical foundation for modern service delivery.
Explore Q-Flow 6.4: A New Era for Customer ExperienceExplore ACF Technologies
See how better-connected customer experiences can work in practice.
Schedule an ACF demonstrationThree related CX Insider episodes
Want your brand featured on CX Insider?
Connect with the professionals shaping the future of customer experience.
Start a sponsorship enquiry